Frequently Asked Questions
How high can I legally fly a kite?
According to the Federal Aviation Administration (FAA) in the United States, no person may operate a kite more than 150 feet above the surface of the earth. If you wish to fly higher than this standard, you must notify the FAA Air Traffic Control (ATC) facility about your kiting plans and get the appropriate approval
How can I contact Flying High Kites?
Contact us by using the Contact Form
Call us at (650) 627 - 6657.
When will my order be shipped?
Orders are shipped in 1-3 days.
Where does Flying High Kites ship from?
Pacifica, CA
What carrier do you use?
USPS and UPS
How much is shipping?
Shipping is $10 per order.
Local Delivery in Pacifica CA. is $5
Orders of $85 or greater will be shipped/delivered free.
What is your return/exchange policy?
All products can be returned or exchanged within 30 days from the date of purchase if they are in new & unused condition.
The original shipping cost of the order will not be refunded, only the cost of any returned items will be credited.
The customer is responsible for return shipping costs. Start a return/exchange.
Contact Support
What do I do if my kite arrives damaged?
Take pictures and send via the Flying High Kites Contact Form. Once we see the pictures we will decide the best course of action.